Frequently Asked Questions

We know how important your order is, so we aim to fulfil orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.

To check the tracking information available for your package:

Click here to track your package via the Engage website (you must enter your tracking number).

In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.

Depending on the shipping method selected you may visit nzpost.co.nz and enter the tracking number that was emailed to you directly on the carrier’s website.

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

If you do not receive an email from Engage within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Engage account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Support team by emailing info@engageind.co.nz or by clicking here.

Unfortunately, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!

Depending on the shipping method selected, most orders leave our warehouse within 72 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).

Please refer to our full Shipping Policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

There are several reasons why your order may have been cancelled:

1. The item(s) sold out.

2. There is a delay in replenishment for your item(s).

3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an Engage Gift Card to purchase, please reuse the Engage Gift Card on your next purchase.

We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, and store credit via Engage Gift Cards. Please note: Engage Gift Cards are exclusive to online purchases only.

We accept Afterpay, more details on how to use Afterpay service on this link.

Yes, To accommodate customers around the globe, we provide a detailed Size Guide for clothing and fight gear.

To visit our size guide, click here!

Note: Sizing may vary depending on cut and style. You can speak with our customer service on this link to ask sizing recommendations. We also have an Easy Returns policy in case your items do not fit perfectly.

Most of the limited edition items are only limited numbers, will only be restocked if we get enough requests via email. To make a restock request click here

Helpful Hint: Act quickly when you find a style, size, or color you like! Due to the fast nature of our business, we never guarantee that an item will be restocked.

If you need to get a larger or smaller sizing, please request via customer service inquiry info@engageind.co.nz Check out our SIZE GUIDE for details!

All items with crossed out standard retail prices are considered Final Sale and cannot be returned for store credit.

Mystery Box, Gift cards, Sale Items, Bundles are also considered Final Sale and non-returnable.

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Dispatch Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy above for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Dispacth Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Have your tracking number? Check the status of your shipment here.

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to our Customer Service team (info@engageind.co.nz) along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Service team (info@engageind.co.nz) along with a description of the damaged item and your Order Number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Need to return an item?

Please note the following when returning:

• Engageind online returns slip can only be used to return items purchased online at engageind.co.nz

• All returns will be refunded via store credit in the form of an Engage Gift Card code.

• You will be responsible for covering the shipping costs to return your item(s).

• Items must be sent back within 30 days of the delivery date.

• Items must be unworn, unwashed, and have original tags attached.

• All items with slashed prices are Final Sale and cannot be returned for store credit.

• Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.

• Engage is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

For our full Return Policy, click here! 

Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.

Once your return has been processed, you will be issued store credit in the form of a Engage Gift Card. The Gift Card will be sent to the email used to purchase your order.

During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit for your return, please send an email to info@engageind.co.nz with your Order Number and the name of the item(s) returned along with one of the following:

• Proof of postage/return postage receipt

• A return tracking number

We welcome you to return your item(s) by mail in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.

To return your items please do the following:

1. Download Form - Download our returns slip form, print and fill-in the details. This form must be included in your returned package, download the form here.

2. Get Your Package Ready - Purchase a traceable parcel service such as Austpost, Startrack, DHL, or USPS international shipping for returning the items to Engage.

3. Ship Your Return Package - Ship your return package back to our distribution center:

Engage c/o City Kickboxing
10 Haultain Street
Mount Eden, Auckland 1024
New Zealand

To exchange your items please do the following:

1. Contact Us - Contact our customer support via email info@engageind.co.nz and send an inquiry for an exchange of item.

2.Download Form - Download our returns slip form, print and fill-in the details. This form must be included in your returned package, download the form here.

3. Get Your Package Ready - Purchase a traceable parcel service such as Austpost, Startrack, DHL, or USPS international shipping for returning the items to Engage.

4. Ship Your Return Package - Ship your return package back to our distribution center:

Engage c/o City Kickboxing
10 Haultain Street
Mount Eden, Auckland 1024
New Zealand

5. Returns Processing - Our distribution team will asses the returned item in accordance with our Easy Returns Policy and the item is in original condition.

6. Shipment Invoice - A shipping and handling invoice will be sent to your email used in purchasing your order.

7. Order Shipment - Another email will be sent as soon as the order is fulfilled with tracking information, please allow up to 72 hours of processing time excluding weekends and public holidays.

Note: Please allow 5-7 business days after your package is received at our Distribution Center for return processing. You will receive a notification when your return has been processed by our Returns Department. Store credit in the form of an Engage Gift Card code will be sent to the email on file for the order in question once your return is fully processed.